Frequently Asked Questions about
SHIPPING POLICIES - INFORMATION ABOUT YOUR ORDER
AND THE TIME IT TAKES TO MANUFACTURE, ETC.
decals are made when they are ordered, so each order is actually
a totally custom order.
This is the only way we can offer you so many different images
in such a wide range of colors. Due to the huge selection of colors
and sizes we offer on the hundreds of images, each order is final,
with no refunds. If the product is defective or incorrect, we
will replace it. Contact us to arrange for the return and replacement
of the defective product. We are not responsible for your installation
mistakes, and advise that you read the installation instructions
carefully before installing the decals.
We are closed on the weekends. Our offices are open only from 8
am to 5 pm PST Monday thru Friday, and we are closed on major holidays.
Occasionally we will also be closed for a brief vacation, in which
case you will receive a notice on an autoresponder when you place
your order as to when we will be re-opening.
Your order will be manufactured and completed, ready to ship, within
3 to 4 working days from the time it is received. We use the US
Postal Service for 99.9% of our shipping, and offer shipping in
"standard" FIRST CLASS MAIL at a flat rate of $3.75 per
order, or using PRIORITY MAIL for $5.85 per order. Orders over $35
are shipped free of charge.
Priority Mail Shipping means that your order will be shipped using
Priority Mail, and will spend 2 to 3 days in transit, depending
on how far it is being shipped. It does not mean that you will receive
your order 2 to 3 days after you place the order. (See the first
paragraph). Normal orders for 6" decals are shipped in cardboard
(stiff) envelopes, either 7" x 9", or in Priority Mail
envelopes (9" x 12"). Occasionally a custom text order,
with several lines of text, may be shipped in a box, using Priority
or First Class mail US Postal Service.
Please double check your information regarding your address for
billing and your address for shipping BEFORE you hit the CONTINUE
button. MAKE SURE YOU INCLUDE ANY APARTMENT OR SUITE OR ROOM
NUMBERS IF THOSE ARE PART OF YOUR ADDRESS. Due to the frequency
of returned envelopes and packages with incomplete addresses, we
will charge you a second time for shipping if your order comes back
to us due to an incomplete or incorrect address provided.
Problem with credit card not
Our credit card processor requires that the
BILLING ADDRESS and the 3-digit code and the Expiration
date of your credit card be an EXACT MATCH
to the way your credit card STATEMENT shows that information. If
your credit card is not accepted, find a copy of your most recent
billing statement, and fill out the BILLING ADDRESS section exactly
matching the address listed on your bill. Recent changes to your
address will sometimes cause a rejection because your BANK has not
updated its files.
Your credit card statement shows the following
address as your bill-to address: (SEE THE ACTUAL ADDRESS
ON YOUR CREDIT CARD STATEMENT)
James P. Smith
123 Main Street Suite D
Brinkleyville, Ohio 44313
The following address filled in on the BILL TO form at Kartattooz
may be rejected for any of the differences highlited below:
123 Main St. APT D
Brinkleyville, OH 44312
Just be aware...a computer compares your BILL TO filled-in
form on our site with the address provided by your credit card bank.
ANY DIFFERENCES will cause a rejection. The computer is not
aware of things like "Jimmy" being the same as "James
P." So, if you find your credit card rejected, the first thing
you need to do is to pull up a recent credit card bill and make
sure you are copying everything exactly as it is on your BILL.
Winter Decal Installation Caution:
Decals cannot be installed onto a surface whose temperature
is below 50 degrees F.
(That's around 10 degrees Celsius). The decal adhesive will not
create a strong initial bond if you try to install onto a very cold
surface. You can use a hair dryer to warm the surface first, then
do the decal install quickly while the surface is warm enough (not
hot, just warm). Or bring the vehicle inside the garage and make
sure the temperature there is above 50 degrees. Use an electric
heater to warm the side of the car before installing the decal.
Once installed, the decal will adhere thru all sorts of temperature
ranges - it is just the initial bond that requires the 50 degree
For most decals you
will have a choice of sizes. The size listed is the greatest dimension,
width or length, of that particular design. So a 7" lizard
image will be 7" long and only about 3" tall. But a 6"
Christian Cross will be 6" tall and about 3" wide.
If these decals are removable,
won't they come off in a car wash?
No. The term "removable" refers to the fact
that these decals will come off without leaving a permanent patch
of adhesive behind (as happens with many inexpensive car decals
or bumper stickers). When properly applied, these decals have a
"permanent" adhesive which resists peeling in any standard
car wash, in snow, rain,, sleet, or hail. The decal may peel off
if you use a high-pressure power washer at a distance of less than
24 inches from the edge of the decal. If your car has been repainted,
and a good primer was not used, your paint may peel off. The decal
will still stick to that paint. For that reason, we recommend that
you DO NOT place decals onto car surfaces that have been repainted.
So how do you get these decals
You may be able to peel the decal off simply by picking
at and pulling up an edge, then slowly pulling the decal away from
the surface. If you want to make it easier, PURCHASE A "LIL
CHIZLER" decal removal tool from our website - available on
all stock images pages, or go get a PLASTIC 2" putty knife
from the hardware store - use the sharp edge to help lift off the
decals. You could do this on a hot day, with the vehicle in direct
sun. Otherwise, just use a hairdryer, with the setting on
"HIGH", to warm up the decal, then pull it up by
the edge and slowly pull back. If there is any residue from the
adhesive (there would be only minor amounts) left on the surface,
that can be removed easily by using adhesive removers such as the
citrus-based "goo removers" sold at the local five and
dime stores.(I highly recommend keeping some of that around - it
is useful for many cleaning emergencies...). Or you could wash it
off, using pine type solvent cleansers or dishwashing liquid. Do
not use an abrasive such as a cleanser or an abrasive sponge
on the car surface - that will leave scratches. However, you can
use an abrasive cleanser or sponge on the window surface.
How do you put the small stickers
our new Install Guide page with PHOTOS - click here
First, the temperature must be above 50 degrees F, below 85 degrees,
on the CLEAN OIL-FREE surface where decal is applied. If too cold
- the decal will not adhere, if too warm, it will be very difficult
due to aggressive adhesion of glue on the decal. (Once applied,
it will stick on regardless of temperature).
When you are ready to apply your decal, take your "squeegee"
(purchase one form us on any stock images page, or use a credit
card or whatever) and first re-set the mask (the side of th4 decal
that does not have the brand label on it) by rubbing the decals
vigorously thru the mask. This reconfirms that the decal adhesion
to the mask is strong, and the decals will stay on the mask when
the backing is removed.
You may want to use a mask-tape "hinge" along the top
edge of your decal to assure that it is on your vehicle at a correct
alignment. Make the hinge along the full length of the top side
of the decal, and then flip the decal up and lie it flat, upside
down against the surface, to remove the backing. Flip the decal
down again to place it against the surface into position. Or, you
can simply remove the decal backing first, on any flat surface,
then place your masked decal against your surface "freehand".
When removing the backing, do so at a diagonal to the decal image,
and VERY SLOWLY, pull the backing off in a DOWNWARD motion, watching
carefully to assure that the decal is remaining on the front mask.
If at any point the decal wants to stay on the backing, just use
your squeegee to rub that area (from either side) and reset the
mask. Then continue to peel back SLOWLY. It should take from 30
seconds to a full minute to remove the backing from the decal
you go faster than that, you risk tearing the decal.
When applying the decals to the surface, be prepared to rub and
rub and rub again and again to get the vinyl to stick to your surface,
so that the mask can release. Rub for 60 seconds or longer, in every
direction. When removing the mask, again pulling down at a diagonal,
go very slowly, taking at least 60 seconds or more, and if the decal
starts to lift, then lay it back down and rub again.
4. How do you put the longer slogans on?
Foolproof method of installing all
especially long ones
these decal installation instructions in pdf format - click here
You will need the following items:
- Window cleaner (i.e.: Windex) and lots of paper towels
- Kartattooz squeeqee, credit card or other stiff plastic card
to use as a squeegee
- EITHER - a 1-qt. Spray bottle filled with water and 2 drops
of dishwashing liquid OR - a bowl or pan with 1 qt. Of clean water,
2 drops of dishwashing liquid, and a CLEAN sponge or washcloth
- A sewing needle, safety pin, or very small pen knife (with
- For long slogans, I recommend a Level if you have one, to determine
what is straight.
- Car in area where temperature is between 55 and 90 degrees.
STEP 1. Clean
the surface where you are putting decals with the window cleaner
and dry thoroughly.
STEP 2. Position
the decal onto the surface and use masking tape to create a "hinge"
along the TOP of the decal. Tape the decal into position using masking
tape only on the top of the decal. If you have a very long (3 feet
or more) decal to install, you will probably want to use several
six inches pieces of masking tape along the top, from one side to
the other. Flip the decal up, and starting at the upper left corner,
VERY SLOWLY peel off the backing. (The backing is either paper or
it is a clear film. The FRONT of the decal is covered with a masking
tape film). As you peel off the backing, make sure that no pieces
of decal lift off onto the backing - all pieces should stay on the
masking tape film. If a piece starts to lift, then squeegee the
backing side down hard to make the decal below adhere more firmly
to the masking tape. When you have finished peeling off the backing,
make sure that no pieces of paper backing are stuck to the adhesive
side of your decal - if so, get it off, using the pin or knife tip
to grab the edge carefully.
STEP 3. Either
spray or use the washcloth/sponge to wet down the surface where
the decal goes with the soapy water. Get it good and wet.
STEP 4. Slowly
fold the decals onto the wet surface, using the hinge to maintain
a good straight line. Do not rub until the entire decal is down,
so that you can make minor position adjustments if necessary. When
the decal is lying flatly against the surface, then begin to rub,
using your hand first to flatten it nicely against the surface,
then start with the squeegee (credit card edge).
STEP 5. Start
to squeegee the decal from the middle outwards, over and over, then
harder and harder. Squeegee in all directions, up , down and diagonally.
Keep squeegeeing for several minutes, very firmly, getting all the
water out. When done, use a paper towel to wipe up as much of the
water as possible. WAIT AT LEAST 15 MINUTES. Then VERY SLOWLY begin
pulling the masking off, starting at the upper left corner, draw
diagonally down, and pull SLOWLY. If the decal starts to come up,
lay it down and re-squeegee, and you may need to wait longer for
things to dry (cold weather and humidity are factors.)
What color decal shows up best
on the rear window of my car?
If you have dark tinted rear windows, the best color
to use for your decal is our ULTRA-BRITE WHITE, BRIGHT YELLOW,
OR ANY PASTEL COLOR. For windows that are not tinted, I would
suggest our YELLOW, RED or
BRIGHT ORANGE . These
colors are bright enough to be seen clearly and easily, and stand
out against any background. We recommend the Darker Blue, Purple,
or Black decals only for the body of a car with a light background.
Where is the best place to put
You can place them on your rear windows (upper right
and left corners show up the best, and also minimize interference
with your rear view) on the rear door windows - again, upper rear
corners are the best, especially if the window rolls down (a decal
can be scraped by the window rolling up or down over it, so place
them where they are not going to be affected. Many rear windows
only roll part-way down.) The decal can be placed on the front windshield
in the upper 6" of windshield space. Again, for easy spotting
in a large parking lot, I like to put one decal on each upper corner.
A banner slogan decal can be placed across the windshield upper
area in front, or anywhere on the rear window. Decals can also be
placed on the body of the vehicle. They will not stick well on rough
surfaces, such as some rubber bumpers. By placing decals in the
upper corners of your front and rear windows, you can spot your
car easily in a parking lot!! (NOTE: you may need to check with
your local police dept. regarding any restrictions on placements
of decals. Some areas have more stringent rules about decals than
You can also place the decals on the body of the vehicle.
ONE PRECAUTIONARY NOTE ABOUT PUTTING DECALS ON TEH BODY OF THE
CAR ..when your car is exposed to the sun, the paint oxidizes.
That is why every year the car gets more and more dull. When you
place a decal on the paint, that area is protected from oxidation.
Because our decals remove cleanly, when you remove the decals, you
may see bright, new-looking paint in the shape of your decal, surrounded
by oxidized paint. Sort of a "ghost" view of your decal.
You would have to buffer out the paint on your vehicle to bring
it back to its new shiny look to make those "ghosts" disappear.
The more time your car spends in the sun, the more ghosting you
When done, my decal has lots of
tiny bubbles under the decal. What should I do?
When you have finished the installation,
you may see lots of tiny little air bubbles under your decal (especially
if there is a lot of solid vinyl surface). THIS IS NORMAL. Tiny
bubbles (the size of zits) will simply disappear after a week or
two, as they "leech out" thru the vinyl, molecule by molecule.
If you have any larger bubbles (the size of an M&M) you should
use a pin to poke a couple very tiny holes in the bubble, then squeeqee
again. If you use the WET METHOD to apply your decals (see above),
you will find that the installation will be free of air bubbles.
What if I want a decal image that
you don't have on the charts?
Just contact us and let us know what sort of decal
you want. We have literally thousands of images available to be
converted to decals for Kartattooz.com.
If you are looking for a decal image that we don't have online -
just ask!! At no extra charge, we will create that decal image if
we have it. This site has been growing, but we have been doing decals
like these for nine years, and have tons of images. We have been
adding more decal images to our pages, and will continue to do so
over time, based on popular requests. If you want something special
for your car decal, it may take a few days, but we'll try to find
it. If you want an outline of a photographed image that you have,
contact us...we can discuss what it would take to convert your photo
into a decal. If you have a design that you want us to duplicate,
you may send it or fax it to us. Just contact us - we will be happy
to work with you for your special decals. One warning, though....we
decided we don't look good in orange jumpsuits,
so we will not knowingly create any trademarked image. So no Donald
Duck or Betty Boop or CALVIN or BART
SIMPSON designs. Sorry.
What is the difference between
"Add small text to decal" and "Custom Text"?
When you purchase a decal, you can add a SMALL
LINE OF TEXT using the same color right under the decal for
a flat $2 add-on price. The size is limited to 7" wide and
1" tall, and is normally sized to fit comfortably under the
decal while being legible. You have a limited choice of lettering
styles. We select the appropriate size for your text. We limit the
number of letters and spaces to 20, because that is the maximum
that we can fit into a 7" space, using 1/2" lettering.
We do not want to do lettering in anything smaller than 1/2"
if possible. This is a terrific deal.
With CUSTOM TEXT, you have all the options,
color, a wide range of font styles, and a wide range of sizes. You
will pay (after a minimum $10 setup charge) by the size and quantity
of letters and you can create any amount of words. So for text over
1" tall, or a different color than your decal order, you would
need to use this option.